Refund policy
Refund & Return Policy
At Shopburst, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.
Return Eligibility
We accept return requests only in the following cases:
The product received is damaged or defective.
You received the wrong product.
The product has a manufacturing defect.
Return requests must be submitted within 5 days of delivery.
To process your return request, please provide:
Your Order ID
Clear photos or videos of the product
The original packaging
Non-Returnable Items
Returns will not be accepted if:
The product has been used or damaged after delivery.
The original packaging or accessories are missing.
The return request is made after the eligible return period.
The product was ordered by mistake or the customer changes their mind (unless allowed by the supplier).
Refund Process
Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during purchase.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled.